Privacy

Introduction

Privacy is a fundamental human right, and at PRACTAL AI (practal.ai), we are committed to upholding the privacy of our users. We take a proactive stance against ads, trackers, and other infringements on privacy. Our core principle is to never exploit your data for profit. Instead, we are dedicated to fulfilling our company mission by delivering exceptional products and services.

Our dedication to privacy and data protection is articulated in this Privacy Statement. This document outlines how we collect and process personal information, such as your name or email address. Any information beyond this scope is categorized as non-personal information. However, if personal information is stored alongside non-personal data, we treat the combination as personal information.

This Privacy Statement applies to all our services, including our website, apps, and other products and services. It encompasses any platform that displays or references this Privacy Statement. It's important to note that third-party services integrated with our offerings are governed by their respective privacy policies.

Information Gathering

We gather information about you through various means to enhance your experience and provide our services effectively. This includes a combination of direct input from you, automated collection through our products and services, as well as data obtained from third-party sources. Here's a breakdown of how we gather information:

Direct Input: When you provide information directly to us. This includes details like your name, contact information (such as email addresses), payment information (such as credit card numbers), and any content or files you share with us in the course of using our services.
Automatic Collection: Our products and services automatically gather certain information. This includes identifiers and device information (such as IP addresses and device type), geolocation data (if enabled), and usage data (such as pages visited, access times, and interactions with our services).
Third-Party Sources: We may also receive information about you from third-party partners, applications, and service providers. This could include data collected or provided by these entities in connection with their services or interactions with you.
Inferences: We may derive additional insights about you from the information we collect, using automated methods to generate likely preferences or characteristics based on your interactions with our services.

Information Use

We utilize each category of personal information about you in various ways to ensure a seamless experience and provide valuable services. Here's how we use your personal information:

To provide you with our Services: Your personal information enables us to deliver the services you've requested, ensuring you have access to the features and functionalities of our platform.
To improve and develop our Services: We analyze your personal information to understand user preferences, identify areas for enhancement, and innovate our offerings to better serve your needs.
To communicate with you: We use your personal information to send important updates, notifications, and relevant information about our services, ensuring you stay informed about your account and any changes.
To provide customer support: Your personal information helps us address your inquiries, resolve technical issues, and provide assistance whenever you need help, ensuring a smooth and efficient support experience.

Information Sharing

We share information about you once you register an account and provide your consent. This includes sharing with third-party service providers as needed to process or provide Services or products to you, provided they agree to uphold the same level of privacy protection outlined in this Privacy Statement. We also share information to comply with laws or respond to lawful requests and legal processes, with notification to you unless legally prohibited. Personal information is released only if legally required or if we reasonably believe it's necessary to prevent harm to your rights, property, or safety, as well as the rights, property, or safety of others. In the event of a corporate restructuring or change in our organizational structure or status, information may be shared with a successor or affiliate.

Kindly be aware that certain features of our Services may integrate with, reference, or link to third-party services with privacy practices that may vary from ours. If you choose to provide personal information to any of these third parties, or permit us to share personal information with them, please note that their privacy statements will govern the handling of your data.

Lastly, we may share non-personal information as permitted by applicable law.

Information Protection

We employ a range of physical, operational, and technical safeguards to protect your personal information. Should a security breach occur, we will promptly notify you so that you can take necessary precautions. Furthermore, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Once these purposes are fulfilled, we securely dispose of the information unless legal obligations dictate otherwise.

Other Information

We retain personal data for as long as necessary to provide the services and fulfill the transactions you have requested, as well as to comply with our legal obligations, resolve disputes, enforce our agreements, and pursue other legitimate and lawful business purposes. The specific retention periods may vary depending on factors such as the type of data, user expectations, consent, data sensitivity, availability of automated controls for data deletion, and our legal or contractual obligations.

As part of our standard operations, your information may be stored on servers located in countries outside your own. By providing us with your information, you consent to such cross-border data transfers. Regardless of the location of your information, we remain committed to complying with applicable laws and upholding the standards outlined in this Privacy Statement.

We do not knowingly collect personal information from individuals under the age of 13. If you are under 13 years old, please do not provide us with any personal information. If you believe that your child under 13 has provided us with their personal information, please contact us immediately so that we can promptly remove such information from our records.

European Economic Area, United Kingdom, Swiss and California users

The following rights are granted under the European General Data Protection Regulation (“GDPR”) and California Consumer Privacy Act (“CCPA”). Practal AI applies these rights to all users of our products, regardless of your location:

The right to know what personal information is collected.
The right to know if personal information is being shared, and to whom.
The right to access your personal information.
The right to exercise your privacy rights without being discriminated against.

EEA, UK, and Swiss Users: Our lawful bases for collecting and processing personal information under the GDPR include: Performing our contract with you and providing our services. Legitimate interests: we receive technical and interaction data of users, which may include IP addresses, to improve the security and reliability of our services and prevent abuse, and to understand where people learn about Practal AI. Consent: where we ask for your consent to process your information, you can always withdraw this consent.

Under the GDPR, EEA, UK, and Swiss users have additional rights: The right to request correction or erasure of personal information. The right to object to processing your personal information. The right to right to transfer or receive a copy of the personal information in a usable and portable format, when any automated processing of personal data is based on your consent or a contract with you. The rights to withdraw your consent to processing, when the processing is based on your consent. When we are processing data on behalf of another party that is the “data controller,” you should direct your request to that party. You also have the right to lodge a complaint with a supervisory authority, but we encourage you to first contact us with any questions or concerns.

California Users: Under the CCPA, California residents have additional rights: The right to request personal information about to be deleted, subject to several exceptions. The right to opt-out of the sale of personal information. Note that we do not “sell” personal information as defined by the CCPA and have not done so in the past 12 months. You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us. Further, to provide or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your account.

Exercising Your Rights

To delete your account & personal information, please contact us at: support@practal.ai.

You can also exercise the rights described above or ask us any questions or concerns you may have by reaching out to us at support@practal.ai, and we will promptly address or resolve them to the best of our ability. If for any reason we are unable to provide a satisfactory resolution, you have the right to lodge a complaint with your local data protection authority.

Changes

We reserve the right to modify this Privacy Statement and our notices periodically. Any revisions will be made available online along with their effective dates. Your continued use of our services following the effective date of any changes indicates your acceptance of those revisions.

You can contact us by emailing at support@practal.ai.